Refund Policy

We want you to love your fragrance. If something is not right with your order, we are here to help.

Damaged or incorrect items

If your order arrives damaged, leaking or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or a full refund at no extra cost.

Returns

Unopened and unused products in their original packaging and seal may be returned within 7 days of delivery. For hygiene reasons, opened or used perfumes cannot be returned unless they are faulty.

Non-returnable items

Free samples, tester kits and items marked as final sale cannot be returned or exchanged.

How to request a return

Contact us through our Contact page with your order number and the reason for your request. Our team will review it and reply with the next steps.

Refunds

Once a return is received and inspected, approved refunds are processed within 5 to 7 business days. Cash on Delivery orders are refunded by bank transfer or store credit.

Exchanges

If you would like a different fragrance or size, we are happy to arrange an exchange for eligible items, subject to availability.